PRIVACY POLICY
1. Introduction
MIX TRADING LIMITED ("Mix Trading", "we", "us", or "our") respects the privacy of our website visitors, customers, suppliers, and business contacts ("you"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website
https://mixtradingltd.com/, contact us, or communicate with us in relation to our products and services.
By accessing or using the Site, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please discontinue using the Site.
2. Data Controller
MIX TRADING LIMITED is the data controller and is responsible for your personal data. As a company operating in the sales of construction materials, solar panels, generators, and other products, we are committed to protecting the privacy and security of the information you provide to us.
Any reference to "Company", "we", "us", or "our" within this policy refers to MIX TRADING LIMITED.
3. Information We Collect
We collect personal and non-personal information from you to respond to your enquiries, provide information about our products and services, and improve the operation of our Site. The type of information we collect may vary depending on how you interact with the Site. Categories of information we collect include:
- Contact information: such as your name, email address, phone number, company name, postal address where relevant, and any other contact details you provide when contacting us through the Site, by email, or by other communication channels.
- Enquiry information: information you provide in relation to your request, including the subject of your enquiry, message content, product interests, order requirements, delivery requirements, quantities, specifications, or other business-related details.
- Business communication information: information contained in emails, forms, quotations, invoices, commercial offers, contracts, or other correspondence exchanged between you and Mix Trading.
- Usage data: this includes information about how you use our Site, such as the pages you view, the time spent on those pages, referring pages, and interactions with our products and services.
- Technical data: we collect data about your device and browser, including IP address, browser type, operating system, device type, date and time of access, and similar technical information to operate, secure, and improve the Site.
4. Use of Your Information
We use your personal information for legitimate business purposes, to respond to your requests, and to provide and improve our services. Specifically, we may use your data for the following purposes:
- Enquiry management: responding to your enquiries, requests, questions, or messages submitted through the Site, by email, or by other communication channels.
- Communication: sending you information related to your enquiries, quotations, orders, invoices, product availability, delivery matters, service updates, and other important business communications.
- Customer support: addressing your questions, concerns, or service-related issues, and improving the quality of our support and communication.
- Service improvement: analysing usage data and technical data to understand how visitors use the Site, improve website functionality, maintain security, and enhance our products and services.
- Marketing and business development: where permitted by law, contacting business customers, potential customers, or partners with information about our products, services, commercial opportunities, or updates that may be relevant to them. You may object to such communications at any time.
- Compliance: adhering to our legal obligations, including accounting, tax, regulatory, contractual, fraud prevention, and legal requirements, as well as responding to lawful requests from public authorities or protecting our legal rights and interests.
5. Sharing Your Information
We do not share your personal information with third parties except for the reasons stated in this Privacy Policy. Situations where we may share your data include:
- Service providers: we may share information with trusted service providers who support the operation of our business and Site, such as website hosting providers, IT support providers, email service providers, cloud storage providers, and professional service providers.
- Logistics and delivery partners: where relevant to your enquiry or order, we may share necessary information with transport, freight, logistics, warehouse, or delivery partners to arrange the supply or delivery of products.
- Business partners and suppliers: where necessary to respond to your enquiry, prepare a quotation, fulfil an order, or provide requested services, we may share relevant business information with suppliers, manufacturers, distributors, or other commercial partners.
- Legal compliance: we may disclose your information if required by law or to protect our legal rights and the safety of others, such as in response to a court order, government inquiry, regulatory request, legal proceedings, or suspected fraud.
We will never sell your personal information to third parties for their own marketing purposes.
6. Data Security
We take appropriate technical and organizational measures to protect the personal information you provide to us against unauthorized access, loss, misuse, alteration, disclosure, or destruction. These measures may include secure server configurations, access controls, data minimisation, and other appropriate safeguards.
However, no security system is 100% secure, and we cannot guarantee the complete protection of your data. We urge you to take care when sharing your personal information online and to avoid sending sensitive or unnecessary personal information through the Site.
7. Your Rights
Under applicable data protection laws, you have the following rights regarding your personal information:
- Right to access: you may request access to the personal data we hold about you.
- Right to correction: if your information is inaccurate or incomplete, you have the right to have it corrected.
- Right to deletion: you may request that we delete your personal data in certain circumstances, such as if the data is no longer necessary for the purposes for which it was collected.
- Right to restriction: you can request that we restrict the processing of your personal data in certain circumstances.
- Right to object: you may object to the processing of your personal data in certain situations, such as where we process your data for direct marketing purposes or on the basis of legitimate interests.
- Right to data portability: where applicable, you can request a copy of your data in a structured, commonly used, and machine-readable format.
- Right to withdraw consent: where we rely on your consent to process your personal data, you may withdraw that consent at any time.
If you would like to exercise any of these rights, please contact us at the details provided below. We may request additional information to verify your identity before processing your request.
8. Policy Updates
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated effective date where appropriate.
It is your responsibility to review this Privacy Policy periodically, and we encourage you to review it regularly for any changes. If you do not agree to the modified Privacy Policy, you should stop using the Site and Services.
We shall not be held responsible for any failure by you to receive notice of changes to this Privacy Policy if you fail to regularly review the policy or monitor updates to our website.
Your continued use of our Site and Services after the revised Privacy Policy has become effective indicates that you have read and understood the current and/or revised version of the Privacy Policy.
9. Contact Information
For any questions or concerns about this Privacy Policy or your data, you can contact us at:
MIX TRADING LIMITED
85 Great Portland Street,
London, England,
W1W 7LT
Email: info@mixtradingltd.com
